Frequently Asked Questions
Everything you need to know about your DSMNY E-SHOP experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days. Please note that high-demand releases and international orders may require additional processing time.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain limited-edition collaborations may be final sale.
Are the products sold on DSMNY E-SHOP authentic?
Yes, we guarantee the authenticity of every item sold. We source directly from designers and authorized brand partners to ensure premium quality.
Can I cancel or modify my order after it has been placed?
Once an order is confirmed, it is immediately processed to ensure quick delivery. Therefore, we are unable to make changes or cancellations.
Do you ship internationally?
Yes, we offer worldwide shipping. Duties and taxes are calculated at checkout based on your specific location and the value of the items.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.